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If you are returning any items that are less than 80% full as defective, unfortunately
we will not be able to fulfill your request for a replacement or
refund.
Please include the following information:
Your order number written on the outside of the box and if available a copy of
your invoice you received when you received your order if you don't know your
invoice number than just email us with your Full Name, Address and email address.
A return will not be issued unless the original item(s) and the replacement
item(s) are returned within our warranty.
Replacement-Just write your
order number on the box and send back to us. Your product
will be replaced immediately.
Refund- Just write your order number and REFUND right after it on the box and
you will be refunded.
If the item(s) returned meet the requirements, your refund will be issued by
the same method of payment you used to purchase less any original shipping and
handling cost.
Please note that
we have a 180 day replacement warranty on item(s) purchased
from Bidabit.com and any request made after the warranty has
expired unfortunately will not be fulfilled. The warranty starts
from the original ship date. Warranty for any replacement item(s)
is continued from the original warranty and does not start
anew. The warranty period for a refund is 30 days. We don't
accept returns for refund after 30 days but if customer insists
we will refund with a restocking fee of 30% absolutely
no refunds whatsoever after 90 days.
If you received
any white plastic bags in your original order, please do not
use those for returning any item(s) for a refund or exchange.
Those bags are intended for donation purposes only and are
not received in our Return Department.
If you would like an exchange
for a different product, the item(s) returned will need to
be unopened/unused and
within warranty. You will also need to include the model of your printer, the
part number(s) and the quantity of the item(s) that you would like. If there
is a difference in the cost and the original order was paid by a check or money
order, please send cash check or money order for the difference. If your original
order was paid by credit card please include the credit card number, expiration
date and your authorization to charge your credit card the difference. If the
difference is less than we will not refund moneys Please note that the
exchange process is longer than the refund process and may take up to five business
days to complete. If you do not include the required information with your return
you will be contacted by one of our Customer Support Representatives.
Return shipping cost:
In order to keep our prices low
and competitive we are unable to issue a refund for any return postage. You
will be responsible to return any item(s) back to us at your cost for us to
process your request for either a replacement refund or exchange.
*Please include the information requested above with your return, so we can
process your request as quickly as possible. It usually takes 24-48 hours, once
the package is received in our office, to process your request. If your order
was paid by credit card and the refund is processed within the first 90 days
of the purchase you will receive an e-mail confirmation once the refund is processed.
If your order is paid by check or money order, unfortunately you will not receive
an e-mail confirmation. We apologize for any inconvenience this may have
caused. Thank you and if you have any other questions or concerns please contact
our Customer Support Department KarenSupport@bidabit.com to further assist you.
Thank you.
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