General
If you are returning any items that are less than 80% full as defective, unfortunately we will not be able to fulfill your request for a replacement or refund.

For defectives, send us an email and we will tell you where to ship your defective cartidge. We have warehouses located around the country.

Refund- Just write your order number and REFUND right after it on the box and you will be refunded.
If the item(s) returned meet the requirements, your refund will be issued by the same method of payment you used to purchase less any original shipping and handling cost.

Warranty information:
Please note that we have a 180 day replacement warranty on item(s) purchased from Bidabit.com and any request made after the warranty has expired unfortunately will not be fulfilled. The warranty starts from the original ship date. Warranty for any replacement item(s) is continued from the original warranty and does not start anew. The warranty period for a refund is 30 days. We don't accept returns for refund after 30 days but if customer insists we will refund  with a restocking fee of 30% absolutely no refunds whatsoever after 90 days.

White plastic bag(s):
If you received any white plastic bags in your original order, please do not use those for returning any item(s) for a refund or exchange. Those bags are intended for donation purposes only and are not received in our Return Department.

Return Policy for exchanges:
If you would like an exchange for a different product, the item(s) returned will need to be unopened/unused and within warranty. You will also need to include the model of your printer, the part number(s) and the quantity of the item(s) that you would like. If there is a difference in the cost and the original order was paid by a check or money order, please send cash check or money order for the difference. If your original order was paid by credit card please include the credit card number, expiration date and your authorization to charge your credit card the difference. If the difference is less than we will not refund moneys  Please note that the exchange process is longer than the refund process and may take up to five business days to complete. If you do not include the required information with your return you will be contacted by one of our Customer Support Representatives.


Return shipping cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a replacement refund or exchange.

*Please include the information requested above with your return, so we can process your request as quickly as possible. It usually takes 5 business days, once the package is received in our office, to process your request. If your order was paid by credit card and the refund is processed within the first 90 days of the purchase you will receive an e-mail confirmation once the refund is processed. Thank you and if you have any other questions or concerns please contact our Customer Support Department info@bidabit.com to further assist you. Thank you.

Our mailing address is Bidabit : 3005 S Lamar Blvd, D-109-277, Austin, TX 78704